Last Updated: June 15, 2026

Refund & Cancellation Policy

At PelliScope, operated by HawkFranklin Research, we are dedicated to providing a professional, timely, and supportive experience for all patients seeking dermatology consultation reviews. Please read our policy regarding pricing, cancellations, and refunds below.

1. Consultation Fee

Our platform matches you with a qualified dermatologist for clinical review. All consultations are charged at a flat platform price of ₹399 (inclusive of all applicable platform costs).

2. Our 48-Hour Response Guarantee

We value your health and your time. PelliScope guarantees that your selected practitioner will review your uploaded photos, answers to clinical questionnaires, and issue a professional response within a maximum of 48 hours from the time of successful payment.

If the dermatologist fails to review your submitted case within this 48-hour SLA window, our system automatically cancels the request. A full refund of the ₹399 consultation fee will be instantly initiated back to your original payment method.

3. How Refunds Are Processed

Automated SLA Refund: In the event of a doctor non-response beyond 48 hours, the refund is initiated automatically by our servers. You do not need to take any action.
Pre-Review Cancellation: If you wish to cancel your case submission before the dermatologist has accessed or reviewed your record, you may request a refund by emailing our support desk.
Timeline: Once a refund is initiated, please allow 5 to 7 business days for the funds to reflect in your bank account, card statement, or UPI wallet, in accordance with standard bank processing times.

4. Contact Support

For any questions, refund queries, or payment issues, please reach out directly to our customer support team:

Email: support@hawkfranklin.in
Phone: +91 9978146918
Address: 5-3, B7/266, Jatipura Classics, Block B, Central Park, Kalyani, West Bengal, 741235